Abstrak
Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects. This book shows that the philosophy and principles of quality management apply just as much to the constructionindustry as adapted to take account of the very different procedures involved. Management theory and practices and the processes relevant to the construction industry are analysed to show that, for total quality management to succeed, teamwork is essential. The client and other parties must change confrontational attitudes and form a harmonious partnership.