Abstrak
This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the Sarawak public sector, drawing on the Sarawak State Treasury department as a case study. It seeks to identify issues and challenges, critical success factor, impact on the agency in implementing the BSC and the linkage between corporate Governance. Content analysis and the MAXQDA 11 software are being utilised to analyse the research data.
Kata kunci
Borneo