Abstrak
Construction organisations worldwide are struggling with three issues: total quality management, supply chain management and knowledge management. Pressures from clients and recognition of the relatively slow growth in productivity in the sector are causing managers to focus on structural and strategic management issues. This book tackles each of these three themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of these critical areas can be met. The book combines a theoretical basis with practical tools for management. Written by some of the world's leading experts, and illustrated with international case studies, Total Quality in the Construction Supply Chain offers students a clearly structured introduction to the concept of quality in the construction industry, while posing challenging questions for the most experienced professionals. ·Key management techniques applied specifically to the needs of the construction industry. ·International case studies discussed. ·Demonstrates how to achieve real and lasting improvements in quality across the industry.