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SUCI WULANDARI

2 karya publik ditemukan.

2026: 12021: 1

Students' Strategies in Building Their English Fluency in Speaking for Argumentative Purposes Subject

2026 · Thesis · Skripsi, Thesis, Disertasi, dan Tugas Akhir

EKA SHUCI WULANDARI, Reg. Num. 2130104020, entitled: “STUDENTS’ STRATEGIES IN BUILDING ENGLISH FLUENCY IN SPEAKING FOR ARGUMENTATIVE PURPOSES SUBJECT”, English Teaching Department, Faculty of Tarbiyah and Teacher Training, State Islamic University (UIN) Mahmud Yunus Batusangkar, 2026. This study was motivated by the observation that, within the same Speaking for Argumentative Purposes class, some students were able to speak fluently and confidently while others struggled with hesitation and blanking. This gap suggests that fluency in argumentative speaking depends not only on language proficiency but also on the strategies students apply, consciously or unconsciously. This study therefore aims to describe the strategies employed by fourth-semester students in building English speaking fluency in the Speaking for Argumentative Purposes subject. This study used a qualitative case study design involving eleven fourth-semester students of the English Teaching Department, purposively selected through classroom observation and the lecturer’s recommendation based on the criterion of speaking fluency. Data were collected through semi-structured interviews and documentation, and analysed using the interactive model of Miles and Huberman (data reduction, data display, and conclusion drawing/verification), with trustworthiness checked through triangulation. The findings show that students built their argumentative speaking fluency through six interrelated strategy categories. Cognitive, compensation, and social strategies were reported by all eleven informants; affective strategies by ten; memory strategies by nine; and metacognitive strategies by eight. No informant relied on a single category alone, and the weighting of strategies shifted according to the predictability of the speaking format (discussion, speech, or debate). These findings indicate that building fluency in argumentative speaking is a strategically diverse, context-sensitive process rather than the mastery of one single technique. Keyword: Students' Strategies, Speaking Fluency, Argumentative Speaking

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Bertransaksi Di Masa Pandemi Pada PT. BPRS Carana Kiat Andalas KC Padang Panjang

2021 · Thesis · Skripsi, Thesis, Disertasi, dan Tugas Akhir

ABSTRAK SUCI WULANDARI, NIM 1730401146. Judul Skripsi “PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BERTRANSAKSI DI MASA PANDEMI PADA PT. BPRS CARANA KIAT ANDALAS KC PADANG PANJANG”. Fakultas Ekonomi dan Bisnis Islam Jurusan Perbankan Syariah Institut Agama Islam Negeri (IAIN) Batusangkar, 2021. Pokok permasalahan dalam skripsi ini ialah dimana secara teori kualitas pelayanan berbanding terbalik dengan keadaan yang ada dilapangan hal ini berpotensi untuk menurunkan jumlah nasabah namun tidak terjadi pada PT. BPRS Carana Kiat Andalas KC Padang Panjang. Tujuan penelitian ini adalah untuk mengetahui seberapa besar pengaruh kualitas pelayanan tangible, reliability, responsiveness, assurance, dan empathy secara parsial dan simultan terhadap kepuasan nasabah bertransaksi di PT. BPRS Carana Kiat Andalas KC Padang Panjang. Jenis penelitian yaitu field research (penelitian lapangan) penelitian yang penulis lakukan menggunakan metode kuantitatif. Teknik pengumpulan data menggunakan kuesioner dengan sampel 85 orang. Teknik analisis data menggunakan regresi linear sederhana dengan uji hipotesis yaitu uji T, dan uji determinasi yang diolah menggunakan SPSS versi 22. Dalam penelitian yang penulis lakukan dapat disimpulkan bahwa dari hasil penelitian uji menunjukkan bahwa kualitas pelayanan berpengaruh tidak signifikan terhadap kepuasan nasabah bertransaksi di masa pandemi pada PT BPRS Carana Kiat Andalas KC Padang Panjang dengan nilai sig 0,045 0,05. Hal ini didukung dengan hubungan kualitas pelayanan terhadap kepuasan nasabah sebesar 2,4% sedangkan sisanya 97,6% dipengaruhi oleh faktor-faktor lain yang mempengaruhi kepuasan nasabah bertransaksi.